Return & Exchange Policy

At Auchentrollee, we strive to ensure your satisfaction with every purchase. If you're not completely happy with your order, we’re here to help.

Returns

• Items may be returned within 30 days of delivery for a refund or store credit.

• To qualify for a return, the item must be unused, in its original condition, and include all tags and packaging.

• Non-returnable items include custom-branded products, clearance items, and gift cards.

Exchanges

• Exchanges are accepted within 30 days of delivery for a different size, color, or style.

• To process an exchange, the original item must meet the same conditions as outlined in our return policy.

How to Process a Return or Exchange

1. Email us at Shop_Auchentrollee@zone16.net with your order number, item details, and reason for return or exchange.

2. Once approved, we will provide a return shipping label.

3. Refunds will be processed to your original payment method within 7–10 business days of receiving the item. Store credit may also be issued upon request.

Additional Information

• Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.

• If you receive a damaged or defective product, please contact us immediately so we can make it right.

Your satisfaction is our priority, and we’re here to assist with any questions or concerns. For further assistance, email us at Shop_Auchentrollee@zone16.net.